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FREQUENTLY ASKED QUESTIONS

You have questions, and we have answers. We’ve organized our FAQ so you can find the information that you need for your security project. First, we’ve answered some common questions that can apply to any number of security projects. Then, you’ll find questions organized according to their specific subject.

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ACCESS CONTROL

Q: Can I use my existing ID cards in a new access control system?

A: In some cases, yes, it depends on the type of system you purchased and the card technology used. You should ask your system supplier if he can match your new system to the existing cards.

Q: Can I use my employees Social Security Number for my new access control system cards?

A: No. Access control ID cards are pre-coded when they are manufactured and contain a facility code that identifies your system and an ID code for each card.

Q: Can I install my new card readers behind a glass wall?

A: Yes, if you purchase a “proximity” reader system. Normal read range for these types of readers is 6 inches but the glass decreases that range. If you have sun block foil on the glass, it may decrease the range below a readable distance. It is best to have your system supplier test your glass before making your final decision to install the reader in that location.

Q: How do wireless access control systems work?

A: Each door controlled by a wireless access control system has a “controller” that is wired to the card reader and lock. However, the controller communicates with the access control network by means of radio waves allowing you to place readers in heretofore inaccessible areas.

Q: Will my new access control system work with my existing computer network?

A: In most cases, yes. Special work stations may be needed but most current vintage access control systems have IP addressable components (ones that can work over an existing network) and can simply be added as new communications points for your existing network.

Q: Can I have multiple card technologies in the same access control system?

A:Yes, many of the access control systems available today support simultaneously multiple technologies.

Q: Can eye scan systems injure the user’s eyes?

A: No, these devices have been proven safe and effective.

Q: How far away will proximity readers read cards?

A: Reader range can vary with installation conditions but generally the reader range is 6 – 12 inches. In Automated Vehicle Identification Systems the read range can be up to 10 feet.

Q: Can I use Bar Code readers in my time and attendance system?

A: Yes, bar code readers are also available for many of the access control systems on the market.

Q: How long will the magnetic stripe on security cards last?

A: Under normal wear, you can expect a magnetic stripe card to last at least 2 years.

CCTV & SURVEILLANCE SYSTEMS

Q: Are outdoor cameras any better than indoor cameras?

A: No, the cameras are the same, what makes them different are the housings and supporting equipment.

Q: It is really hot where I live; will CCTV cameras work well in my area?

A: Yes, ask your installation provider to use sun hoods and vent fans to ventilate the equipment. These are specially designed products made expressly for the purpose of keeping CCTV equipment cool.

Q: If I capture CCTV images in a digital recorder do I have to use the same recorder to view the images?

A: No, most Digital Video Recorders (DVR) have several methods for exporting files. Some can sent the video to CDs or DVDs and others call export via E-mail (if connected to an E-mail server) and to various data products connected to a USB port.

Q: I want to view areas of my parking lot but there is no way to place cable to the place where I want the camera, how can I get the view I want?

A: You can use a wireless camera at a remote location providing there is a power source available for the camera equipment. The camera can transmit the video signal by radio frequency and, with the right equipment, you can even have pan / tilt and zoom control.

Q: Can I view my camera images from more than one location?

A: Yes, there are several ways to do this. In simple systems, you can use the output from one monitor to provide signaling to other monitors. You can also use a “splitter” to multiply the signal several times over for multiple monitoring viewing. However, digital camera systems can also be installed with multiple monitoring point options and do not require splitters or other forms of signal duplication. Your system provider can discuss all of these options with you and find the best fit for your situation.

Q: Can I get a CCTV that will work in a poorly lit parking lot?

A: Yes, by using low light level cameras your system can view scenes in very low light conditions.

Q: are security cameras better than ordinary video cameras from department stores?

A: They are more durable and designed to perform in more extreme light, temperature and humidity conditions.

Q: How long will a video recording system retain the images it captures?

A: In digital recording systems, it depends on the size of your hard drive. In most applications you can expect a retention rate of about 2 weeks. However, important images can be copied to CD or DVD and preserved indefinitely.

ALARM SYSTEMS

Q: How can I use my alarm system to monitor the glass windows in my store front without using that old silver tape?

A: Very easily, modern alarm systems can employ glass break detectors that monitor the sound of breaking glass and signal alarm when detected. Also, you can use “space protectors” such as passive infrared or ultrasonic detectors that senses the presence of an individual in an area. In that way, you can monitor the glass store front for breakage and, in case the perpetrator enters without breaking the glass, the space protectors will sense and report their presence.

Q: Can I use my alarm system to detect water leaking in my basement?

A: Yes, alarms systems can include a variety of sensors, some of which can detect the presence of standing water.

Q: I need to monitor a door in my garage but there is now way to run wire to the building is there a way to do that?

A: Yes, you can use a wireless signal transmitter to monitor the condition of a standard door status switch and transmit the door’s condition to the monitoring station. In some systems, the wireless feature is built in the sensor and a separate device is not required. Your system provider can recommend the best approach for your circumstance.

Q: Can I get a report on the number of times my system reported an alarm?

A: Yes, some systems will routinely report the alarms sensed over a specified period of time but even if you have a system that is not capable of storing alarm information, many of the alarm system monitoring companies can provide this information if your system is monitored by their service.

Q: if someone breaks in my home when the alarm system is off, will it still summons the police?

A: Not automatically but nearly all alarm systems have a duress feature. You can fit your system with a panic alarm button and you can signal your central station monitoring service that you need help. Most systems will also allow you to enter a duress code that will signal a central station monitoring service to summons help.

Q: Can I use a Burglar Detection System to summon help when someone breaks in my home?

A: Yes, but it requires the services of a Central Station (see Monitoring Services).

Q: Will a fire detection system call the fire department for me?

A: Yes, but it requires the services of a Central Station (see Monitoring Services).

Q: Can I purchase Monitoring Services that only work part of the time so I can use my building during the day?

A: Monitoring services provide 24 hour service but the systems can be automatically (or manually) shut down for access during normal operating cycles.

INTERCOM SYSTEMS

Q: I have an intercom system between my office and my warehouse; can I add a station to my front door?

A: Yes, most intercom systems can have multiple stations that can call one or more other stations in the system. You can even have a station that has an imbedded camera that will also transmit images of the caller at the door.

Q: intercom systems by used as an audio monitor for areas of concern?

A: Yes, most sophisticated intercom systems can be “locked” in an open signal position to monitor audio remotely.

Q: Are there intercom systems that include cameras?

A: Yes, many manufacturers are now integrating CCTV with their intercom system. You can purchase monochrome (black and white) camera links and color camera links that can be displayed at remote intercom stations.

Q: Can I put an intercom station outdoors?

A: Yes, but be sure to ask your system vendor to use a “weatherproof model”.

Q: Are there intercom systems that can be used to unlock doors?

A: Yes, many of the more sophisticated intercom systems have the ability to signal other devices based on a command from the remote station. The command triggers a switch that can be used to open an electric lock.

Q: Can I put an Audio Intercom System in a wet environment like by a swimming pool?

A: Yes, but it requires special weatherproof stations, ask for help from a qualified expert in choosing the right product.

Q: Do I need special wiring in my home to install a Residential Intercom System?

A: In most cases, yes but there are wireless systems and some systems can use existing wiring.

INSTALLATION AND REPAIR

Q: I have 2 bid for a security system, one is a lot cheaper that the other, why?

A: In some cases, it means that the low bidder is simply doing a better job for you of containing costs but it may also mean that they have overlooked an important part that could be required in your new system. If you do not plan to use a consultant to help specify your system, you should always deal with a reputable supplier that stands by their proposal.

Q: should I expect as a guarantee from my security system installer?

A: Your supplier should provide you full value of the manufacturer’s warranty on the equipment used for your project. The supplier should also stand by their installation work. Most companies will offer a one year warranty on all labor.

Q: What are the most important criteria when choosing an installation company?

A: The first criterion is product; the system offered should meet your needs and solve the problems originally required of the purchased system. The second criterion is quality of service; this means that the installation should be done by trained personnel then serviced by qualified individuals. The third criterion is price; while it is not the most important aspect of a security system purchase decision the price represents the “value” of the decision. It is not prudent business to pay $50,000 for a system that protects $30,000 worth of assets.

Q: What is the best way to buy maintenance for my new security system?

A: many companies offer a service contract that is used to provide service to your new security system. Service contracts will often provide first priority on service calls and reduce response time. If you do not choose a service contract option, most service companies also offer time and material billing for corrective maintenance.

Q: My security system is very important to my business, how can I guarantee a quick response time for repairs?

A: Your first choice should always be a service contract but if the response time offered under this arrangement is not sufficient, you can purchase a stock of critical spares to keep on hand. In some cases, your staff can be trained on basic maintenance thereby providing a more immediate response.

SERVICES & PRODUCTS

ACCESS CONTROL

BIOMETRIC IDENTIFICATION

PROXIMITY READERS

TIME & ATTENDANCE

MAGNETIC CARD READERS